FAQ
Parent Questions
What are your security procedures?
What’s a Check-in system?
What if I lose my check-in sticker(s)?
What is your health policy?
What if my kid has special needs?
How can I get my other questions answered?
Where can I find information about baptism?
What if I don't live close to a Crossroads location?
Volunteer Questions
What should my kids do while I’m serving?
What if I wake up sick on the day I’m signed up to serve?
How will I know what to do if there is an emergency?
Can I serve in my kid's room?
How can I get my other questions answered?
Resource Questions
Do you have other material we can download for free?
Do I need to contact you and ask permission to use the material?
Is it possible to purchase these videos on a disc from you?
How can I get my other questions answered?
What are your security procedures?
What’s a Check-in system?
What if I lose my check-in sticker(s)?
What is your health policy?
What if my kid has special needs?
How can I get my other questions answered?
Where can I find information about baptism?
What if I don't live close to a Crossroads location?
Volunteer Questions
What should my kids do while I’m serving?
What if I wake up sick on the day I’m signed up to serve?
How will I know what to do if there is an emergency?
Can I serve in my kid's room?
How can I get my other questions answered?
Resource Questions
Do you have other material we can download for free?
Do I need to contact you and ask permission to use the material?
Is it possible to purchase these videos on a disc from you?
How can I get my other questions answered?
Parent Answers
What are your security procedures?
We follow a few basic principles:
What’s a Check-in system?
The Check-in system works like this: when you sign your kid in, you'll receive two stickers with matching numbers. One sticker goes on your child; one stays with you. To pick your child up, just show the sticker with matching number. This number will also flash on small screens in the auditorium if we need to reach you during the service.
What if I lose my Check-in sticker(s)?
No worries! Just return to the Check-in desk, show I.D., and get a new sticker.
What is your health policy?
No fever, rash, diarrhea, or vomiting within the last 24 hours. No bad coughs or runny noses either. And if you’ve got any contagious infections, like pink eye, stay home. This goes for kids and volunteers.
What if my kid has special needs?
We’re committed to providing a fun, secure environment for every kid. Each site has a special needs room and volunteers for kids who need a little extra support. To find out more about it, visit our Special Needs page here.
How can I get my other questions answered?
Call 513.731.7400 and ask to speak to Kids’ Club staff.
Where can I find information about baptism?
All baptism/dedication information can be found on our Parent page here.
What if I don't live close to a Crossroads location?
Your family can still be a part of Crossroads through Crossroads Anywhere. Here are some ideas for ways to create an experience just for kids: CrossroadsKidsClub.net/anywhere.
Volunteer Answers
What should my kids do while I’m serving?
Children two and younger can stay in their Kids’ Club room; potty-trained three-year-olds and older can go to Adventure Club (AC), a special program for volunteers’ kids. Check your site for AC and childcare times.
What if I wake up sick on the day I’m signed up to serve?
Life happens, and we understand. But since we are counting on you, please let us know. Give the Kids’ Club Info Desk a call at 513.731.7400 xKIDS and follow the prompts for your site.
How will I know what to do if there is an emergency?
Look for the Emergency Packet in your room. There are instructions for all kinds of emergencies, including evacuation procedures.
Can I serve with my kids?
It’s okay to serve with your kids. Just be mindful that all your attention isn’t focused on your child. Also, we won’t put your kid in your small group. We just want the other kids—and yours—to feel comfortable.
Resource Answers
Do you have other material we can download for free?
We make everything we can share available through our website (and continually add new stuff all the time).
Do I need to contact you and ask permission to use the material?
Thank you for your interest in our Kids' Club Resources. Before using these resources, please complete this quick form: https://forms.gle/WBz9LH3qErBkYCi46
Because so many organizations are unable to meet physically, we are granting churches, schools and organizations who serve kids broader access to our videos in hopes that this enables you to reach and serve more kids and families in your community.
Ideally, share our videos by linking to our YouTube page (listed below). If that is not possible, Kids' Club videos may be streamed live via digital platforms, or if recorded, posted to closed platforms or uploaded to YouTube as long as they are marked “Unlisted.” If any videos are uploaded, please delete after 3 months.
If you are a network, distribution channel or any other type of organization interesting in purchasing/licensing, please contact us so we can discuss an arrangement in further detail.
Is it possible to purchase these videos on a disc?
Right now our videos are unavailable for purchase.
What are your security procedures?
We follow a few basic principles:
- We stick to rigid volunteer to kid ratios
- Volunteers are never, under any circumstance, allowed to be alone with a child (we won't even accept kids into a room until two volunteers have arrived)
- We background check all volunteers and train them to follow protocol and understand emergency and evacuation procedures before they can join a team
- We fill out incident reports for injuries and have trained teams to tackle any problems involving bodily fluids (like a sick kid)
- We use an electronic check-in system (see next FAQ for more on this)
What’s a Check-in system?
The Check-in system works like this: when you sign your kid in, you'll receive two stickers with matching numbers. One sticker goes on your child; one stays with you. To pick your child up, just show the sticker with matching number. This number will also flash on small screens in the auditorium if we need to reach you during the service.
What if I lose my Check-in sticker(s)?
No worries! Just return to the Check-in desk, show I.D., and get a new sticker.
What is your health policy?
No fever, rash, diarrhea, or vomiting within the last 24 hours. No bad coughs or runny noses either. And if you’ve got any contagious infections, like pink eye, stay home. This goes for kids and volunteers.
What if my kid has special needs?
We’re committed to providing a fun, secure environment for every kid. Each site has a special needs room and volunteers for kids who need a little extra support. To find out more about it, visit our Special Needs page here.
How can I get my other questions answered?
Call 513.731.7400 and ask to speak to Kids’ Club staff.
Where can I find information about baptism?
All baptism/dedication information can be found on our Parent page here.
What if I don't live close to a Crossroads location?
Your family can still be a part of Crossroads through Crossroads Anywhere. Here are some ideas for ways to create an experience just for kids: CrossroadsKidsClub.net/anywhere.
Volunteer Answers
What should my kids do while I’m serving?
Children two and younger can stay in their Kids’ Club room; potty-trained three-year-olds and older can go to Adventure Club (AC), a special program for volunteers’ kids. Check your site for AC and childcare times.
What if I wake up sick on the day I’m signed up to serve?
Life happens, and we understand. But since we are counting on you, please let us know. Give the Kids’ Club Info Desk a call at 513.731.7400 xKIDS and follow the prompts for your site.
How will I know what to do if there is an emergency?
Look for the Emergency Packet in your room. There are instructions for all kinds of emergencies, including evacuation procedures.
Can I serve with my kids?
It’s okay to serve with your kids. Just be mindful that all your attention isn’t focused on your child. Also, we won’t put your kid in your small group. We just want the other kids—and yours—to feel comfortable.
Resource Answers
Do you have other material we can download for free?
We make everything we can share available through our website (and continually add new stuff all the time).
Do I need to contact you and ask permission to use the material?
Thank you for your interest in our Kids' Club Resources. Before using these resources, please complete this quick form: https://forms.gle/WBz9LH3qErBkYCi46
Because so many organizations are unable to meet physically, we are granting churches, schools and organizations who serve kids broader access to our videos in hopes that this enables you to reach and serve more kids and families in your community.
Ideally, share our videos by linking to our YouTube page (listed below). If that is not possible, Kids' Club videos may be streamed live via digital platforms, or if recorded, posted to closed platforms or uploaded to YouTube as long as they are marked “Unlisted.” If any videos are uploaded, please delete after 3 months.
If you are a network, distribution channel or any other type of organization interesting in purchasing/licensing, please contact us so we can discuss an arrangement in further detail.
Is it possible to purchase these videos on a disc?
Right now our videos are unavailable for purchase.
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