What are your security procedures?
We follow a few basic principles:
We stick to rigid volunteer to kid ratios
Volunteers are never, under any circumstance, allowed to be alone with a
child (we won't even accept kids into a room until two volunteers have arrived)
We background check all volunteers and train them to follow protocol and
understand emergency and evacuation procedures before they can join a team
We fill out incident reports for injuries and have trained teams to tackle
any problems involving bodily fluids (like a sick kid)
We use an e>check-in system (see next FAQ for more on this)
What’s an e>check-in system?
The e>check-in system works like this: when you sign your kid in, you'll receive
two stickers with matching numbers. One sticker goes on your child; one stays
with you. To pick your child up, just show the sticker with matching number.
This number will also flash on small screens in the auditorium if we need to reach you during the service.
What if I lose my e>check-in sticker(s)?
No worries! Just return to the e>check-in desk, show I.D., and get a new
What is your health policy?
No fever, rash, diarrhea, or vomiting within the last 24 hours. No bad coughs or runny noses either. And if you’ve got any contagious infections, like pink
eye, stay home. This goes for kids and volunteers.
What if my kid has special needs?
We’re committed to providing a fun, secure environment for every kid. Each site has a special needs room and volunteers for kids who need a little extra support. To find out more about it, visit our Special Needs page here.
How can I get my other questions answered?
Call 513.731.7400 and ask to speak to Kids’ Club staff.
Where can I find information about baptism?
All baptism/dedication information can be found on our Parent page here.
What should my kids do while I’m serving?
Children two and younger can stay in their Kids’ Club room; potty-trained
three-year-olds and older can go to Adventure Club (AC), a special program for
volunteers’ kids. Check your site for AC and childcare times.
What if I wake up sick on the day I’m signed up to serve?
Life happens, and we understand. But since we are counting on you, please let us
know. Give the Kids’ Club Info Desk a call at 513.731.7400 xKIDS and follow the
prompts for your site.
How will I know what to do if there is an emergency?
Look for the Emergency Packet in your room. There are instructions for all kinds
of emergencies, including evacuation procedures.
Can I serve with my kids?
It’s okay to serve with your kids. Just be mindful that all your attention isn’t
focused on your child. Also, we won’t put your kid in your small group. We just
want the other kids—and yours—to feel comfortable.
Do you have other material we can download for free?
Get most (not all are available) of our videos (totally free) by going to our Vimeo page.
Do I need to contact you and ask permission to use the material?
If you are interested in using the materials on site at your church, feel free to use! Please do not make any alterations of any kind to videos (cutting out sections, replacing narration or any other changes). For any social media sharing, please share from our YouTube channel. Please let us know how things go (like what did or didn't work well, what kids and families said, pictures of the experience in process and other stuff) so we can continually improve the content developed.
If you are a network, distribution channel or any other type of organization please contact us first so we can discuss an arrangement in further detail.
Is it possible to purchase these videos on a disc?
All of our available resources can downloaded through our website (documents, music, etc.) and Vimeo (videos). We don't sell our stuff - it's all free - and do not have resources to mail.
Kids' Club is the infant through fifth grade ministry for Crossroads Church.
We are a community of people who are seeking God - from those who are brand new to the whole "church" thing to committed followers of Jesus.