FAQ
Parent Questions
What are your security procedures?
What’s a Check-in system?
What if I lose my check-in sticker(s)?
What is your health policy?
What if my kid has special needs?
How can I get my other questions answered?
Where can I find information about baptism?
What if I don't live close to a Crossroads location?
Volunteer Questions
What should my kids do while I’m serving?
What if I wake up sick on the day I’m signed up to serve?
How will I know what to do if there is an emergency?
Can I serve in my kid's room?
How can I get my other questions answered?
Resource Questions
Are your resources available for purchase or download?
Can we obtain permission to use your content within our ministry?
How can I stay up to date on new content and resources from Crossroads Kids’ Club?
How can I get my other questions answered?
What are your security procedures?
What’s a Check-in system?
What if I lose my check-in sticker(s)?
What is your health policy?
What if my kid has special needs?
How can I get my other questions answered?
Where can I find information about baptism?
What if I don't live close to a Crossroads location?
Volunteer Questions
What should my kids do while I’m serving?
What if I wake up sick on the day I’m signed up to serve?
How will I know what to do if there is an emergency?
Can I serve in my kid's room?
How can I get my other questions answered?
Resource Questions
Are your resources available for purchase or download?
Can we obtain permission to use your content within our ministry?
How can I stay up to date on new content and resources from Crossroads Kids’ Club?
How can I get my other questions answered?
Parent Answers
What are your security procedures?
We follow a few basic principles:
What’s a Check-in system?
The Check-in system works like this: when you sign your kid in, you'll receive two stickers with matching numbers. One sticker goes on your child; one stays with you. To pick your child up, just show the sticker with matching number. This number will also flash on small screens in the auditorium if we need to reach you during the service.
What if I lose my Check-in sticker(s)?
No worries! Just return to the Check-in desk, show I.D., and get a new sticker.
What is your health policy?
No fever, rash, diarrhea, or vomiting within the last 24 hours. No bad coughs or runny noses either. And if you’ve got any contagious infections, like pink eye, stay home. This goes for kids and volunteers.
What if my kid has special needs?
We’re committed to providing a fun, secure environment for every kid. Each site has a special needs room and volunteers for kids who need a little extra support. To find out more about it, visit our Special Needs page here.
How can I get my other questions answered?
Call 513.731.7400 and ask to speak to Kids’ Club staff.
Where can I find information about baptism?
All baptism/dedication information can be found on our Parent page here.
What if I don't live close to a Crossroads location?
Your family can still be a part of Crossroads through Crossroads Anywhere. Here are some ideas for ways to create an experience just for kids: CrossroadsKidsClub.net/anywhere.
Volunteer Answers
What should my kids do while I’m serving?
Children two and younger can stay in their Kids’ Club room; potty-trained three-year-olds and older can go to Adventure Club (AC), a special program for volunteers’ kids. Check your site for AC and childcare times.
What if I wake up sick on the day I’m signed up to serve?
Life happens, and we understand. But since we are counting on you, please let us know. Give the Kids’ Club Info Desk a call at 513.731.7400 xKIDS and follow the prompts for your site.
How will I know what to do if there is an emergency?
Look for the Emergency Packet in your room. There are instructions for all kinds of emergencies, including evacuation procedures.
Can I serve with my kids?
It’s okay to serve with your kids. Just be mindful that all your attention isn’t focused on your child. Also, we won’t put your kid in your small group. We just want the other kids—and yours—to feel comfortable.
Resource Answers
Are your resources available for purchase or download?
We have hundreds of videos you are welcome to stream directly from YouTube, but there isn’t a way to download or purchase them at this time.
Can we obtain permission to use your content within our ministry?
We have had periods in the past when we were able to grant permission for use. However, we are not able to grant permission to use any Crossroads Kids’ Club content to other organizations at this time. You may stream directly from YouTube, but there isn’t a way to download or purchase resources directly or to include/embed assets and resources into content from other organizations.
How can I stay up to date on new content and resources from Crossroads Kids’ Club?
If you would like to receive periodic updates about new resources from the Kids’ Club Team, Sign Up HERE. We will only email when we have something that you can use and we’ll never share your email address or information with anyone.
What are your security procedures?
We follow a few basic principles:
- We stick to rigid volunteer to kid ratios
- Volunteers are never, under any circumstance, allowed to be alone with a child (we won't even accept kids into a room until two volunteers have arrived)
- We background check all volunteers and train them to follow protocol and understand emergency and evacuation procedures before they can join a team
- We fill out incident reports for injuries and have trained teams to tackle any problems involving bodily fluids (like a sick kid)
- We use an electronic check-in system (see next FAQ for more on this)
What’s a Check-in system?
The Check-in system works like this: when you sign your kid in, you'll receive two stickers with matching numbers. One sticker goes on your child; one stays with you. To pick your child up, just show the sticker with matching number. This number will also flash on small screens in the auditorium if we need to reach you during the service.
What if I lose my Check-in sticker(s)?
No worries! Just return to the Check-in desk, show I.D., and get a new sticker.
What is your health policy?
No fever, rash, diarrhea, or vomiting within the last 24 hours. No bad coughs or runny noses either. And if you’ve got any contagious infections, like pink eye, stay home. This goes for kids and volunteers.
What if my kid has special needs?
We’re committed to providing a fun, secure environment for every kid. Each site has a special needs room and volunteers for kids who need a little extra support. To find out more about it, visit our Special Needs page here.
How can I get my other questions answered?
Call 513.731.7400 and ask to speak to Kids’ Club staff.
Where can I find information about baptism?
All baptism/dedication information can be found on our Parent page here.
What if I don't live close to a Crossroads location?
Your family can still be a part of Crossroads through Crossroads Anywhere. Here are some ideas for ways to create an experience just for kids: CrossroadsKidsClub.net/anywhere.
Volunteer Answers
What should my kids do while I’m serving?
Children two and younger can stay in their Kids’ Club room; potty-trained three-year-olds and older can go to Adventure Club (AC), a special program for volunteers’ kids. Check your site for AC and childcare times.
What if I wake up sick on the day I’m signed up to serve?
Life happens, and we understand. But since we are counting on you, please let us know. Give the Kids’ Club Info Desk a call at 513.731.7400 xKIDS and follow the prompts for your site.
How will I know what to do if there is an emergency?
Look for the Emergency Packet in your room. There are instructions for all kinds of emergencies, including evacuation procedures.
Can I serve with my kids?
It’s okay to serve with your kids. Just be mindful that all your attention isn’t focused on your child. Also, we won’t put your kid in your small group. We just want the other kids—and yours—to feel comfortable.
Resource Answers
Are your resources available for purchase or download?
We have hundreds of videos you are welcome to stream directly from YouTube, but there isn’t a way to download or purchase them at this time.
Can we obtain permission to use your content within our ministry?
We have had periods in the past when we were able to grant permission for use. However, we are not able to grant permission to use any Crossroads Kids’ Club content to other organizations at this time. You may stream directly from YouTube, but there isn’t a way to download or purchase resources directly or to include/embed assets and resources into content from other organizations.
How can I stay up to date on new content and resources from Crossroads Kids’ Club?
If you would like to receive periodic updates about new resources from the Kids’ Club Team, Sign Up HERE. We will only email when we have something that you can use and we’ll never share your email address or information with anyone.
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